A furnace call out on the weekend costs 112$/hr even if we don't fix your furnace, fix the wrong thing on your furnace AND put in a part from your laundry room marked used and your furnace doesn't work, we will still charge you 112$/hr. This is what North Central Plumbing & Heating recorded message should say.
When called after the weekend of harassing their technician they sent out a senoir technician who diaginosed the real problem in under 15 mins. Although they still charged for an hour.
I have called and talked to the manager whose customer service skills need to be upgraded. I felt it was fair to pay regular price for the weekend call out, considering A) furnace was not fixed b) buddy put in a USED part from MY laundry room c) buddy fixed the wrong problem. To no avail. He accuses me that this is a cheesy way to get out of my bill.
Rude rude rude. I will be complaining to the better business bureau.
My advice go to Aqua North Plumbing and Heating in Smithers BC, Canada whose service has the customer in mind. Avoid north Central Heating in Smithers BC Canada at all costs.
Review about: Furnace Repairs.